You’ve been in a car accident or your car has experienced some cosmetic/structural damage because of bad elements. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to your initial auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance current “Sierra Vista Herald” news report declaring, “Auto repair shops to be watched.” Seems Arizona’s new attorney general is putting a sting operation into effect in the state that will “determine if those in the business of car repair are being honest with their customers.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers their cars require expensive add-on services when they really do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them into a lowball estimate.
In light of situations like these, it’s no wonder recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests in your mind. Recently, EMC Publishers reported that a “Local auto repair shop [had been] recognized by BBB for its health.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose a visit. Honest and integrity in all areas of business by car repair service provider secured the win.
One of the methods the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective in order to be getting you back on a road quickly and using the confidence that your vehicle has been restored to your complete satisfaction. ICAR Gold class certification also makes sure that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way exactly where the auto repair shop walked away with no honor was using the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available to them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative points. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly compared to a competitor which usually is committed to the actual deal and backs it up using a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in driving a car that you’re being ripped off because of your auto repair shop. A reputable car body team focuses on taking that stress out within the process with focus detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777